Singapore Pools’ Digital Transformation

Founded in 1968, singapore pools provides a safe and trusted betting platform to counter illegal gambling activities. Its commitment to being a world-class responsible gaming operator has enabled them to become the leading lottery and sports betting company in Singapore. Their roster of products includes Toto, a six-out-of-49 state lottery game, Singapore Sweep, 4D and horse racing.

The COVID-19 pandemic highlighted the need to shift away from legacy infrastructure, allowing the organisation to unlock additional capacity for critical services as needed. It was also an opportunity to strengthen its security posture with better training, so that staff could recognise suspicious activity and take swift action.

This was also a crucial time for implementing a digital transformation strategy, which would allow Singapore Pools to move from being a traditional, siloed organisation to an agile and digitally empowered business. The strategy, led by Chief Technology Officer Yeo Teck Guan, aims to transform the company from a legacy organisation into a digitally empowered business that is able to meet its strategic objectives and deliver better customer experiences.

A key component of the strategy is the use of cloud computing and a microservices architecture that allows for quicker development, deployment, and maintenance. In addition, a new IT governance framework has been implemented that allows the IT team to identify bottlenecks and resolve issues more quickly and efficiently.

The IT team also uses a new tool, called the Application Portfolio Management System, to monitor applications and performance. It enables them to see the entire IT environment, including application layers and dependencies, and automatically detect complex problems that might be hidden from other tools. This has shortened troubleshooting times by up to half.

Besides improving IT agility and security, the company is using its IT capabilities to give back to the community. In 2018, it established iShine Cloud to provide other charities with an integrated suite of charity-specific solutions via a secure cloud-based IT platform. The solution helps charities to manage their operations and financials, so that they can focus on their mission of delivering social impact.

It’s possible to use your Singapore Pools account when travelling abroad, as long as gambling is legal in the country you’re visiting. To do so, you’ll need to register for an account with the website and fill out some basic information. After registering, you’ll be asked to verify your identity with an image of your NRIC or FIN. You can do this online or at a Singapore Pools branch. Once verified, you’ll be able to deposit and withdraw money from your account. You’ll be charged a $10 fee for each transaction, but this is a small price to pay to play your favorite games. You can also make a withdrawal with a bank link transfer. This method is free of charge, but you’ll have to wait three days for the money to show up in your account. This is because the verification process takes place over the weekend.